Salary Up to £30,000 (DOE)
Location Liverpool John Lennon Airport
Closing: 26/03/2026 23:59
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

We have an exciting vacancy for an ECRM Executive to join our Marketing team at Liverpool John Lennon Airport.

As ECRM executive, you will be responsible for developing and implementing ECRM communications, delivering multi-channel campaigns and enhancing customer retention and engagement across different platforms.

In the role you will be expected to meet revenue targets, create reports and track KPIs across the airport’s entire marketing function, uphold the brand guidelines and values, as well as assist with other areas of marketing responsibility including website content and social media.

This role requires a creative individual who is self-motivated with the ability to use their own initiative, has a keen eye for detail and has previous experience working on email campaigns and journeys. Strong communication skills and the ability to work effectively with other departments and business partners is also essential.

Although the role is shaped around Monday-Friday office hours, flexibility is important as sometimes marketing activity takes place outside of work hours.

If you would like to see our current email offering, please sign up to our official newsletter: https://www.liverpoolairport.com/newsletter-sign-up

Further details about the ECRM Executive role can be found in the attached job description and person specification.

 

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country. Recently, the company has won multiple workplace environment awards and has an outstanding record of employee satisfaction.

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  • Innovation

We are creative and fearless in our work.

  • Accountability

We take ownership of our work and lead from the front.

  • Teamwork

We collaborate widely and build supportive environments.

Liverpool John Lennon Airport is the award winning Faster, Easier, Friendlier Airport of choice for passengers from across the North West and North Wales. We are recognised for our excellent customer experience with a relaxed hassle-free environment, best in class operational performance and we are helping to make air travel accessible to all. Direct flights from Liverpool serve around 70 destinations in the UK and across Europe, with onward connections to the USA.

There has never been a more exciting time to join our team with passenger numbers this year set to reach 5 million once again, with flights by Jet2 and well established and growing operations with easyJet, Ryanair and other airlines meaning more passengers from across the region are able to take advantage of the benefits of flying from Liverpool.

In addition, we have been awarded Investors in People Gold accreditation and we are also one of the UK’s best performing airports when it comes to flight punctuality with positive passenger feedback at an all-time high, and Which? declaring us the best UK Airport in 2023!

We value, respect and encourage our colleagues to be their unique selves which enables us to access a diverse range of ideas and be creative. While Diversity & Inclusion has long been a business priority, we know we have work to do, and we are actively committed to building an inclusive culture that provides equal opportunity and encourages, supports and celebrates diversity.

If you want to be a part of our amazing team and contribute to our ongoing growth and success, and deliver a Faster, Easier and Friendlier experience for all, please do not hesitate to apply for one of our roles.

Pension scheme

Life assurance

Free on-site parking

Healthcare scheme

Employee Assistance Programme

On-site gym

Holiday buy-out scheme

Electric car benefit scheme

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